Frequently Asked Questions - (F.A.Qs).
DelliamsTech is an ICT solutions provider, which means if technology can solve a problem or help make your business more efficient, we can set you up. We partner with global brands to bring business hardware and software to the when you need it, which means we can equip your home or business with everything from wireless infrastructure to video conferencing.
Visit Apple's Check Your Service Coverage page and enter your serial number. If you need help finding your serial number, visit Apple's knowledge base article on How to find the serial number of your Apple product.
No. We operate on a first-come-first-served basis. Your repair is added to the repair queue as soon as your drop off your Mac. You may drop off your Mac at our location Monday through Friday from 8:00am - 5:00pm.
We can repair some issues same day, others can take 1-5 business days. Some solutions come quickly, while others require ongoing diagnostics and/or part orders. Although expedited shipping is almost always an option, we do need enough time to run the required diagnostics, perform troubleshooting, order and receive any parts, make the repair, and test. Our goal is to return your computer as quickly as it can be done correctly!
Absolutely, also between operating systems. If you have an older computer that you need data such as photos, music, applications, and documents transferred from to another computer, we can perform that service for you. The capabilities of transferring specific items like applications is largely operating system-dependent.
Yes. If you don't have a reliable, automated backup solution to protect the files on your computer, you are at risk if losing those files. Data backup is essential for all computers. We also recommend using an offsite data backup. If you would like your data backed up, you may consider bringing an external drive with your repair. We can also special order a drive for you.
Yes. Most repairs must be complete on a repair bench, but we can perform a variety of services in your home. We provide one-on-one training, new computer setup, wired and wireless network configuration, application installation and troubleshooting, ongoing maintenance, backup solutions, cloud service configuration, and general Q&A sessions.
No. Since your computer is an electronic device that is already showing symptoms of failure, we cannot accept responsibility for any additional device failures that happen after you deliver the computer to us. Having said that, your computer is safer with us! For example, if your hard drive is failing we may be able to back it up before it fails completely.
If you need immediate assistance with your computer, please give us a call at 254-721-690573
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Our team has rounded up some of the most commonly asked questions to our sales team. If you have anything else you’d like to know, just contact us and we’ll get you the answers you’re looking for.